Shipping and Delivery Information - Zakura Global
Once we have received your payment, your order will be processed and dispatched within 48 hours. You will receive an email confirmation once it ships and can check your order status through the provided link at any time.
Order Processing Information
- Processing Time: Orders dispatched within 48 hours of payment confirmation
- Shipping Days: Monday to Friday, excluding public holidays
- Special Cases: If your order cannot be processed due to regulations, you will be notified the next day after order confirmation
Shipping Rates and Delivery Times by Country
Malaysia (MYR)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over MYR 180 | 7-10 Business Days |
| Standard Shipping | MYR 20 (orders below MYR 180) | 7-10 Business Days |
| Expedited Shipping | MYR 40 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
Philippines (PHP)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over PHP 1800 | 7-10 Business Days |
| Standard Shipping | PHP 200 (orders below PHP 1800) | 7-10 Business Days |
| Expedited Shipping | PHP 600 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
Singapore (SGD)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over SGD 70 | 7-10 Business Days |
| Standard Shipping | SGD 8 (orders below SGD 70) | 7-10 Business Days |
| Expedited Shipping | SGD 25 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
Thailand (THB)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over THB 1300 | 7-10 Business Days |
| Standard Shipping | THB 100 (orders below THB 1300) | 7-10 Business Days |
| Expedited Shipping | THB 300 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
United States (USD)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over USD 80 | 15-20 Business Days |
| Standard Shipping | USD 15 (orders below USD 80) | 15-20 Business Days |
| Expedited Shipping | USD 40 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
Australia (AUD)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over AUD 100 | 7-10 Business Days |
| Standard Shipping | AUD 15 (orders below AUD 100) | 7-10 Business Days |
| Expedited Shipping | AUD 40 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
New Zealand (NZD)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over NZD 100 | 7-10 Business Days |
| Standard Shipping | NZD 15 (orders below NZD 100) | 7-10 Business Days |
| Expedited Shipping | NZD 40 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
Canada (CAD)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over CAD 100 | 7-10 Business Days |
| Standard Shipping | CAD 15 (orders below CAD 100) | 7-10 Business Days |
| Expedited Shipping | CAD 40 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
United Kingdom (GBP)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over GBP 60 | 7-10 Business Days |
| Standard Shipping | GBP 12 (orders below GBP 60) | 7-10 Business Days |
| Expedited Shipping | GBP 30 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
Rest of the World (USD)
| Shipping Option | Cost | Delivery Time |
|---|---|---|
| Free Shipping | Orders over USD 100 | 7-10 Business Days |
| Standard Shipping | USD 20 (orders below USD 100) | 7-10 Business Days |
| Expedited Shipping | USD 60 | 2-3 Business Days |
| Perfumery Products | Inadmissible | |
Note: Additional delivery fees are required for remote areas.
Undeliverable Packages
If orders are undelivered or have failed delivery attempts, we will contact you to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund.
If the order is returned due to:
- Incorrect address provided
- Failed delivery attempts
- Refused by recipient (such as refusing to pay duty & tax)
50% of the total amount will be charged before issuing a refund. Refunds are not possible if the parcel is not returned by customs. In case of disputes, we reserve the right to make the final decision.
Lost Shipments
A tracking number is provided for each order in the dispatch notification email. You can track your order on the courier's website or your local post office using this tracking number.
If You Don't Receive Your Order
If you do not receive your order within two weeks after the expected delivery date:
- Check with your local post office using your tracking number first
- If there's still no sign of the shipment, contact us through our Contact Us page with your order number and tracking number
- We will check with Hong Kong Post and reply within 30 days from your enquiry date
- In case of confirmed lost shipment, we will refund the total product price to your original payment account
Important: Send your shipment enquiry within 60 days of the purchase order. Requests after this timeframe may not be trackable by the courier.
We are not responsible for refunds if the courier's official website states that the parcel has been delivered. We reserve the right of final decisions on all terms and conditions.
Important Notice
Shipping to Europe is not available at the moment, but we will gradually open this option in the future!